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CUSTOMER SERVICE PRIORITY In our service department, we have many loaners but not enough to have a loaner for everyone. Generally speaking, we give priority to customers who need them the most. Examples of customers who are considered for a high-priority loaner are: customers who need large repairs, customers who need repairs that take several days due to parts, customer satisfaction situations, and business people who need flexible transportation in order to make appointments. We offer the waiting room or our free shuttle service for customers with repairs under two hours or for customers whose situation would allow them to get by without a vehicle. If you meet this description but need a vehicle, work with your service advisor or management to come to an acceptable arrangement. We appreciate your business and want to make sure you are completely satisfied with your experience. In either case, buying your vehicle at Markquart can be a determining factor during times of high demand. https://images.squarespace-cdn.com/content/v1/5cbdd2148ce96a0001843b4e/8b12fd52-2ab1-4877-a3ec-e67fd6c2ed43/IMG_1725+Smaller.jpg Loaners - HOW DOES IT WORK? We have a fleet of 60-80 vehicles in the rental program at any one time. The vehicles are allocated to service, and body shop customers based on demand. We can meet the needs of most of our customers most of the time, but occasional shortages do occur. Ask your service advisor or body shop personnel about availability. You will be required to sign a rental contract before you leave with the vehicle and there is a 100 mile limit in a 24 hour period. You are responsible for the gas you use, insurance coverage, and any damages to the vehicle while in your possession. You are expected to return the vehicle promptly after the completion of your service or repair so the vehicle is available for our other customers. If you keep the vehicle longer than agreed you will be charged for the extra time. https://images.squarespace-cdn.com/content/v1/5cbdd2148ce96a0001843b4e/1d088ef5-7df4-4e2a-9525-f99f248b29e1/New2500x1000.jpg Loaners - We Offer Loaners BECAUSE LIFE DOESN'T STOP FOR CAR TROUBLES.